The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking.
The Company enters into this Agreement as principal for Bookings made for the hotels it owns and as agent where a Booking is made for a hotel that it operates on behalf of the Hotel Owner. The booking confirmation will clearly state the identity of the Owner.
In these Terms and Conditions, the following definitions apply:
All Bookings at the Hotel are subject to these Terms.
At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
The prices displayed on the Websites are an average per night per person until a rate is selected. Any meals, service or VAT (at the prevailing rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected on the Websites, the total for your requested stay shall be displayed on the reservation summary. Prices shall be charged in Euros and any currency conversion facility is provided as an approximation tool only.
The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services. VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued, and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card and a valid credit card which will be swiped in the presence of the card holder and authorize the card for the full amount of stay plus and additional 100.00 EUR per night of stay for incidentals. We are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 15.00 on the scheduled day of arrival. If no other agreement has been made, rooms are guaranteed till 6:00 the following morning. After 6:00, the Hotel is permitted to reassign booked rooms without deriving any rights or claims from the Contractor. In case of non-arrivals until this point in time, reservations shall be forfeited and the according deposit payments and stay shall be subsequently charged.
On the day of departure we kindly ask all guests to vacate their rooms by 12.00 noon (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested subject to availability and will be charged at the discretion of the Hotel.
Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact the Hotel.
We accept the following methods of payment: credit cards: American Express, MasterCard, Visa; debit cards and Visa/Electron.
For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.
At the time of check-in we will authorise the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals (100.00 EUR per night) for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash.
During your stay the Hotel’s system will calculate the incidentals charged to your room on a daily basis. If the cost of those incidentals exceed the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.
All outstanding charges must be paid for in full on check-out from the Hotel. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.
The cancellation policy varies according to the rate that is booked. Please refer to the individual full rate descriptions given at booking.
For rates marked as “Flexible Rate” - These are cancellable without charge up to 24 hours before the day of arrival. Cancellation and non-arrival charges apply after the relevant time and will be charged to the credit/debit card supplied at the time of booking. We reserve the right to charge for the full night’s accommodation per room booked if the above cancellation requirements are not met.
For rates marked “Non-Refundable” - We require full prepayment for the entire stay at the time of the Booking and this is non-refundable and the Booking non-changeable. Prepayment is charged to the credit/debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of the prepayment.
Very occasionally we may need to cancel your Booking. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.
Your booking is for a class of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room, we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative room to you for operational or safety reasons.
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
Depending on your individual needs, a selection of specifically designed suites are provided in our resort.
Please contact our Reception at +351 289 000 300 to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.
Guests staying in the Hotel may use the hotel facilities throughout the duration of their stay. A condition of using the facilities is that you must comply with the hotel’s rules.
Children under 16 years of age must be accompanied by an adult at all times. For health and safety reasons children under 16 are not permitted to use the gymnasium and children under 16 are not permitted to use the sauna, spa bath or steam room.
At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all Hotel guests informed of these circumstances however this may not always be possible. If any facility is a significant reason for your choice of Hotel, we would advise you to check directly with the Hotel in advance of arrival.
Where a Hotel has its own car park, there are limited spaces available and space may not be available for the duration of your stay. Please contact the Hotel directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law).
Please be aware that at certain times throughout the year some of our hotels may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the Hotel directly in advance of your stay for further information.
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
Guests are not permitted to smoke in rooms or public areas. Non-smoking components are clearly marked and include all interior spaces, including all suites. A fine will be charged for violations of this rule – according to Law N° 37/2007 – respectively: for first violation – from €50.00 to €750.00. Continued smoking will lead to expulsion from the resort public areas and loss of future right to use. Guests will also be liable for all cleaning costs.
All children (a person under 18 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.
Cots are however, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.
A babysitting service is available. We recommend that arrangements are made in advance to avoid disappointment. Your contract will be direct with the babysitting agency and not with the Company. The reception at the Hotel will be able to assist in arranging the babysitting service with our chosen babysitting agency.
Guide dogs are accepted with prior arrangement, and other dogs or animals (pets) are not permitted on the premises.
Non-smoking components are clearly marked and include all interior spaces, including all suites. A fine will be charged for violations of this rule – according to Law N° 37/2007 – respectively: for first violation – from €50.00 to €750.00. Continued smoking will lead to expulsion from the resort public areas and loss of future right to use.
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
The Company will not be responsible for the loss or damage of any property left in the Hotel other than as required under the XXX or any other applicable law.
The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.
Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.
The Contract and any non-contractual obligations arising in connection with it are governed by Portuguese law.
The Portuguese courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection, which it may now or later have to proceedings being brought in the Portuguese courts (on the grounds that the Portuguese courts are not a convenient forum or otherwise).
While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.
The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trade marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.
The protection of your privacy and personal information is very important to Terra International. Our data protection practices are in accordance with all the legally applicable data privacy regulations and other legal requirements (EU General Data Protection Regulation (RGPD), as well as all other relevant legislation for the purposes and on the legal basis as set out below:
(a) For processing and managing reservation inquiries and reservations as well as for providing our services under the accommodation agreement, including execution of your hotel stay and payments processing (in particular also for tracking your use of our services (telephone, bar, spa, pay TV programmes, etc.), for performing check-in and managing access to the rooms) – the legal basis for this is the first sentence of Article 6(1)(b)) RGPD.
(b) For fulfilling a legal obligation to which our company is subject as controller (e.g. by reason of reporting legislation, tax laws, accounting obligations, etc.) – the legal basis for this is the first sentence of Article 6(1)(c)) RGPD.
(c) For sending our e-mail newsletter including managing your subscription to the newsletter – the legal basis for this is your consent pursuant to the first sentence of Article 6(1)(a)) RGPD.
(d) For executing and managing your participation in our loyalty programme – the legal basis for this is your consent pursuant to the first sentence of Article 6(1)(a)) RGPD.
(e) For maintaining, safeguarding and improving the quality of our products and services, in particular by performing and analysing satisfaction surveys and guest comments, by processing your personal data in our centralised guest database enabling us to recognise you as a returning guest, to better appreciate your expectations and wishes, to improve the quality and individual character of our communication with you and to create offerings tailored to you – the legal basis for this is the first sentence of Article 6(1)(f)) RGPD.
(f) For direct advertising of our offerings and services – the legal basis for this is the first sentence of Article 6(1)(f)) RGPD. Our overriding legitimate interest follows from Recital 47 of the RGPD.
(g) For ensuring compliance with house rules, for preventing and clarifying criminal acts (in particular also by video monitoring), for establishing and defending against legal claims and for safeguarding interests in legal disputes, for ensuring IT security and IT operation, for identifying credit risks – the legal basis for this is the first sentence of Article 6(1)(f) RGPD. Our overriding legitimate interests following from our obligation to ensure that our guests have a safe stay in the hotel as well as from our interest in enforcing our tangible and intangible claims and safeguarding our rights as well as defending against unjustified claims. Furthermore, the processing of personal data in the scope which is absolutely required to prevent fraud pursuant to Recital 47 of the RGPD likewise constitutes a legitimate interest of our company.
Minors may not send any personal data to us without the consent of their parents or guardians. Through our website, we do not process any personal data knowingly acquired from minors.
If and to the extent required for the purposes as set out above, we also disclose your personal information within our company only those persons or entities are permitted to view or access your data (to the extent required in each case) who need such data for performance of our contractual and statutory duties.
Furthermore, a disclosure of data may be made to public bodies and institutions if a statutory obligation to do so exists (e.g. financial authorities, criminal prosecution authorities).
Further data recipients may be those entities for which you have given us your consent to data transfer.
Period of storage of personal data and criteria for defining such period
We process and store your personal data for as long as required for us to fulfill our contractual and legal duties. If the data are no longer required for fulfilment of contractual duties, they are normally deleted unless their further processing for a limited term is required by retention periods prescribed by commercial or tax legislation. The periods prescribed their for storage and/or documentation purposes range from two to ten years.
Every data subject whose personal data are processed has the right to obtain information from the controller about the personal data in question, the right to rectification, the right to erasure, the right to restriction of processing, the right to object to the processing as well as the right to data portability.
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning yourself.
If you make an objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
If the processing of your personal data is based on a consent granted to us, you have the right to revoke your consent at any time without the legality of the processing performed on the basis of such consent up to revocation being affected thereby (e.g. situations in which your personal data are processed by us for direct marketing purposes)
The objection/ revoke of consent may be made without any particular form and should be directed to us for the email: firstname.lastname@example.org.
As part of our contractual relationship, you are required provide such personal data which are required to establish and perform the accommodation agreement or which we are legally required to collect. Without such data, we will generally not be able to conclude the agreement with you or to execute the same. We are particularly required to record certain personal data about you on the registration card. In the event you should not provide us with the necessary information, we might not be able to provide you with the requested services or might not be able to do so completely.
TERRA INTERNATIONAL is the responsible authority for the storage and processing of data and is also the service provider. For questions, requests and comments regarding data protection, please contact us at email@example.com.
With the e-mail newsletter we keep you regularly informed about the offerings and services of the hotel. If you wish to receive the e-mail newsletter, we will need a valid email address from you. For those registering for our newsletter, we use what is known as the double-opt-in procedure. That means that after your registration we send you an e-mail to the e-mail address specified in which we ask you to confirm that you wish to be sent the newsletter. If you do not confirm your registration within 2 weeks, your information is blocked and after one month automatically deleted. Moreover, we store in each case your IP addresses used and times of log-on and confirmation. The purpose of the procedure is to be able to prove your registration and where necessary to clarify any potential misuse of your personal data.
As a subscriber to the e-mail newsletter, you may at any time revoke your consent to the processing of your e-mail address for sending the newsletter. Consent may be revoked via the link provided for this purpose in each e-mail newsletter or by sending an e-mail with the subject "unsubscribe" to firstname.lastname@example.org.
Other cookies remain on your hard drive (persistent cookies). For your convenience, the expiry time for these is set for the far future. Upon returning to our website, you are automatically recognised as having visited us before, along with your preferred settings and previously entered input (long-term cookie).
In your browser settings you may allow cookies to be stored only if your give your consent. Most browsers accept cookies automatically. However, you may configure your browser in such a way that no cookies are stored on your computer or that a notice is always displayed before a new cookie is created. However, if you do not accept cookies or if you deactivate them, certain options, such as services and information, will not be available on our website and some websites may not display correctly.
If you wish to use only Terra International cookies but do not wish to accept cookies of partners, please select the option "Block cookies of third-party providers" in your browser. In the drop-down menu of your web browser, you will be displayed a help function showing you how to reject cookies and to disable cookies already received. In the case of shared-use computers that accept cookies and flash cookies, we recommend always logging off completely after the end of the session.
With the tracking measures used we want to ensure that our website is designed to meet the needs of users and optimised on a continuous basis. We moreover use the tracking measures to statistically record the use of our website and to evaluate such use to optimise our offering for you. Such interests are to be deemed legitimate within the meaning of the aforementioned provision. The respective data processing purposes and data categories can be found in the relevant statements on such tracking tools.
The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by means of the appropriate settings in your browser. However, should you do so, we must point out that not all of the web portal’s features will be available to their full extent.
You may object to the collection and storage of data at any time with effect into the future. The following plug-in is available for this purpose: http://tools.google.com/dlpage/gaoptout?hl=en
In addition to the data collected by the standard implementation of Google Analytics, we also evaluate demographics, such as age and gender, as well as your interests.
More information on Google Analytics and data protection is available here: http://www.google.com/analytics/learn/privacy.html
Inclusion of third-party services and content (e.g. YouTube and Google Maps)
Third-party content such as videos from YouTube or maps from Google Maps (hereafter referred to as “Third Party Providers”) can be included in this website. To use such content, the user’s IP address for technical reasons must be sent to the respective Third Party Provider, since without the IP address the Third Party Providers would not be able to send the content included in the Website to the browser of the respective user. We do not have any control over whether a Third Party Provider stores the IP address e.g. for statistical purposes or otherwise.
The plug-in provider stores the data collected about you in the form of a user profile and uses the data for advertising and market research and/or to make any required changes in the design of its website. Such evaluation is performed particularly (also for users not logged in) enable ads tailored to user demand and to inform other users of the social network about your activities on our website. You have a right to object to the creation of such user profiles. To exercise such right, you must contact the plug-in provider by following the procedure as set out below. Through plug-ins we offer you the possibility of interacting with social networks and other users. In that way we can improve our offering and make it more attractive for you as a user.
Data are disclosed regardless of whether you have an account with the plug-in provider and have logged in there. If you are logged in to the plug-in provider, your data collected from us are allocated directly to the account you hold with the plug-in provider. If you click on the activated button and e.g. link the page, the plug-in provider also stores this information in your user account and publicly discloses it to your contacts. As a rule, we recommend logging off after using a social network, especially, though, before activating the button, since that allows you to avoid your data being allocated with your profile with the plug-in provider.
The website might use social plug-ins (hereafter referred to as "plug-ins") for the social network facebook.com, which is run by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (hereafter referred to as "Facebook"). The plug-ins display one of the Facebook logos (white "f" on blue tile or "thumbs up" symbol) or are designated with the comment "Facebook social plug-in". A list and display of Facebook social plug-ins is available here: https://developers.facebook.com/docs/plugins/.
When a user accesses a page of our website that contains such a plug-in, his/her browser establishes a direct link to the servers of Facebook. The content of the plug-in will be transmitted from Facebook directly to the user’s browser, which will integrate it into the web page. The provider therefore has no control over the extent of data which Facebook collects through this plug-in. Based on the Provider’s most recent knowledge, Facebook proceeds as follows:
By imbedding of the plug-ins, Facebook receives the information that a user has accessed the respective web page of the Provider’s website. If the User is logged in to Facebook, Facebook may allocate the visit to the user’s Facebook account. If users interact with the plug-ins, for instance by clicking the "Like" button or leaving a comment, this information will be sent from the user’s browser directly to Facebook where it will be stored. If a user is not a Facebook member, there is still a possibility that Facebook will register and store this user’s IP address. According to Facebook, in Portugal only anonymised IP addresses are stored.
For details on the purpose and scope of the data collection and further processing and use of the data by Facebook and users' rights and configuration options to protect their privacy, users are advised to refer to the privacy information of Facebook at https://www.facebook.com/about/privacy/.
If a user is a Facebook member and does not wish Facebook to collect data about him/her via the Provider’s website and to link this to the user’s member data stored at Facebook, the user must log out of Facebook before visiting the provider’s website.
Likewise, it is possible to block the Facebook social plug-in with add-ons for the user's browser, e.g. the "Facebook blocker".
The website might use plug-ins of Instagram, which is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram"). The plug-ins are designated with an Instagram logo, e.g. in form of an Instagram camera.
When you access a page of this website which contains such a plug-in, your browser will establish a direct connection to the servers of Instagram. The content of the plug-in will be transmitted from Instagram directly to your browser, which will integrate it in the web page. Through this embedding, Instagram is provided with the information that your browser has accessed the respective page of our website, even if you do not have an Instagram profile or are not logged in to Instagram at the time. This information (including your IP address) will be transmitted directly to an Instagram server in the USA by your browser, and will be stored there.
If you are logged in to Instagram, Instagram may directly allocate the visit to our website to your Instagram account. If you interact with the plug-ins, e.g. click the "Instagram" button, this information will likewise be transmitted directly to an Instagram server and be stored there. This information will also be published in your Instagram account and be displayed alongside your contacts.
For details on the purpose and scope of the data collection and further processing and use of the data by Instagram and your rights as a user and configuration options to protect your privacy, please refer to the privacy information of Instagram: https://help.instagram.com/155833707900388/
If you do not wish Instagram to allocate the data collected through our website directly to your Instagram account you must log out of Instagram before you access our website. You may also completely prevent the loading of Instagram plug-ins by using add-ons for your browser, e.g. the script blocker "NoScript" (http://noscript.net/).
We will update this Private Policy from time to time to reflect relevant changes to our website, changes in the processing of personal data or amendments to legislation. The revised version shall apply as of the published effective date. In the event of any material amendments to this Private Policy, we will inform you in good time prior to the effective date of such amendments by posting a notice on our website. Where applicable, we will also inform our guests of the amendments by e-mail or other means.
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